Store Policy

I know Right accepts all unworn clothing for exchange. Exchanges are only made at the store location. If nothing fulfills your exchange needs, a credit will be issued. 

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We are unable to accept returns without the original label.

We understand you might change your mind. As such, you can only exchange your item in-store free of charge, within 30 days of delivery. The 30-day window starts on the day you effectively receive the item at your delivery location. If you pass that date, please contact us as soon as possible and we may try to work out an arrangement. No returns will be accepted.

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Orders are processed once received and will process in 5-7 business days.

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We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order. These restrictions include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change or cancel an order, we may attempt to notify you by contacting the email or number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. 

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